At Sovi Shoes and Bags, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your footwear or bag, we are here to help.
1. Return Window
- You may initiate a return for eligible items within 5 days from the date of delivery.
- Requests made after the 5-day window will unfortunately not be accepted.
2. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- It must include all original packaging, tags, and shoe boxes intact.
3. Refund Process
- Once your returned item is received and inspected by our seller team, we will notify you of the approval or rejection of your refund.
- Refund Timeline: If approved, your refund will be processed, and the amount will be credited back to your original payment method (or bank account) after the returned product is successfully received and verified by the seller.
4. Shipping for Returns
- You will be responsible for paying for your own shipping costs for returning your item unless the product received was defective or incorrect.
5. Contact Us
If you have any questions regarding our return and refund process, please reach out to us:
- Phone / WhatsApp: +91 9762434038
- Business Name: Sovi Shoes and Bags