At Sovi Shoes and Bags, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and phone number (+91 9762434038), that you voluntarily give to us when you register on the website, place an order, or contact customer support.
- Derivative Data: Information automatically collected by our servers when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit/debit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our services. Note: All payment data is stored and processed by secure third-party payment gateways; we do not store full credit card details.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Create and manage your account.
- Process your orders and deliver your purchased footwear and bags.
- Send you a confirmation of your order, shipping updates, and customer support notifications.
- Respond to customer service requests, inquiries, and feedback sent via phone (+91 9762434038) or email.
- Send you targeted marketing and promotional communications (with your consent) regarding new collections or special offers.
- Improve website performance, user experience, and secure our platform against fraudulent transactions.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance (such as shipping and logistics partners to deliver your orders).
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us immediately at our support number or email.