Shipping Policy
Shipping & Dispatch
Orders are prepared and dispatched promptly so your pain-relief footwear reaches you on a clear, predictable timeline. Track your order from dispatch to delivery.
Dispatch and delivery
Dispatch timelines and delivery windows are shown at checkout. You will receive tracking updates by email once your order has shipped.
Shipping covers the areas listed at checkout. Delivery times depend on your location and the service you select.
7-Day Policy
7-Day Return & Exchange Policy
Not the right fit? Request a return or size exchange within 7 days of delivery. Follow these steps to start your authorization.
How to return or exchange
1. Contact support with your order number and the item you wish to return or exchange. 2. Receive your return authorization and instructions by email. 3. Ship the footwear back in its original condition and packaging. 4. Choose a replacement size once your return has been received.